Terms & Conditions

ENTIRE AGREEMENT:

This Agreement constitutes the entire agreement between Oasis and the Customer and supersedes all prior or contemporaneous agreements or representations, whether written or oral, relating to its subject matter.

REGISTRATION:

To access certain features of the services provided by Oasis, you may be required to register an account. Oasis works with Realgreen by WorkWave and shares pertinent customer information back and forth in regard to any customer account so as to maintain customer accounts, payment information, and any other necessary data. We will not share your personal information with any other third parties without your consent, except as required by law. You must provide accurate and complete information when registering for an account and keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for any activities that occur under your account. We reserve the right to terminate your account at any time, with or without notice, for any reason or no reason at all.

PAYMENT:

By using the services provided by Oasis, you agree to pay all fees and charges associated with your use of the services. You may be required to provide a valid credit card or other payment method to us or Realgreen by WorkWave to use certain services. You are responsible for all charges incurred under your account, whether or not authorized by you. We reserve the right to change our fees and charges at any time, with or without notice. Pricing for our services may vary based on factors such as the size of the area being treated, the type of service requested, and the materials utilized. An estimate for our services will be provided, and payment is due upon completion of the service. Failure to remit payment after 30 days of invoice creation may result in the debt being sent to our personal collections department or a third party and may accrue interest and late fees. In the event of non-payment after 30 days following invoice creation, we reserve the right to halt ongoing services to avoid further Customer debt. Oasis is not responsible for reduced or ineffective treatments due to non-payment or cessation of services.

SERVICES PROVIDED:

Oasis will provide the services requested by the Customer in a timely and professional manner. The Customer understands that Oasis does not guarantee the results of any services provided and that results may vary depending on various factors, including but not limited to weather conditions, existing damage or wear and tear on the property, and other factors outside of Oasis' control.

WEATHER CONDITIONS:

Oasis reserves the right to reschedule services in the event of inclement weather, including but not limited to rain, high winds, or extreme temperatures. We are not liable for the reduction in effectiveness of treatments from weather related events.

CANCELLATION POLICY:

The Customer agrees to pay for all services provided by Oasis in accordance with the agreed upon price and payment schedule. Any cancellation or rescheduling of services by the Customer must be made at least 24 hours prior to their scheduled service. Any Customer who cancels or reschedules within 24 hours of their scheduled service may be subject to a cancellation fee. We will communicate with you regarding your service via email, phone, or text message. It is your responsibility to provide us with accurate and up-to-date contact information. In the event that communication is not established in regard to overdue payments, cancellation, rescheduling, or any other concerns from the company, the Customer will be held liable for any and all damages, additional fees, or past balances owed on services rendered. Oasis is not liable for any reduced effectiveness of treatments due to cancellation or rescheduling by Customer. Oasis reserves the right to cancel or reschedule any treatment due to Customer negligence in regard to preparation for treatment, communication, or any other reason at the discretion of our company personnel.

WARRANTY:

Oasis warrants that all services provided will be performed in a professional and workmanlike manner. If the Customer is not satisfied with the services provided, Oasis will make reasonable efforts to correct the issue. However, the Customer understands and acknowledges that Oasis does not guarantee the effectiveness of the product, the compatibility of the products we apply to your home or property, or the length of time in which our applications last. If you are not satisfied with our work, please let us know and we will work with you to resolve any issues. Our satisfaction guarantee is only present in situations that do not and can not pertain to any of our listed Terms and Conditions.

OPTIONAL TOOLS:

Oasis may, at our discretion, provide you with access to optional tools and services offered by third-party providers, which we neither monitor nor control nor have any input over. You acknowledge and agree that we provide access to such tools and services on an "as is" and "as available" basis without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of such optional third-party tools and services.

Your use of any optional tools and services offered through our website is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which they are provided by the relevant third-party provider(s).

We may, in the future, introduce new services and/or features through our website, including the release of new tools and resources. Any such new features and/or services shall also be subject to these Terms and Conditions.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION:

Oasis makes no representation or warranty regarding the accuracy, completeness, or timeliness of any information provided on this site, our social media accounts, or any third-party providers we use. The material provided is for general information purposes only and is not intended to be relied upon as the sole basis for making decisions. You should consult primary sources, including more accurate, complete, or timely sources of information, before making any decisions based on the material provided on this site.

Any reliance on the material provided is at your own risk. We are not liable for any errors or omissions in the information provided or for any loss or damage arising from the use of the information we provide.

This site may contain historical information, which is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, without obligation to update any information. It is your responsibility to monitor any changes made to this site.

Any or all statements, offers, or promotions found on our site, social media accounts, affiliates, or third-party websites ending with an asterisk “ * ”, is subject to all Terms and Conditions listed in this agreement.

SWEEPSTAKES:

We may periodically offer sweepstakes, and you may choose to participate in such sweepstakes. You acknowledge that no purchase is necessary to enter any sweepstakes offered on this site, or any of our social media accounts, but you agree to abide by the official rules of the applicable sweepstakes, as advertised. Please refrain from participating in any sweepstakes if you are not a permanent resident of the eligible geographic area, or if you are otherwise ineligible as per the sweepstake’s official rules. Any entries received from individuals residing outside the eligible geographic area, other persons who are ineligible, or in jurisdictions where participation is restricted or prohibited by law will be disqualified.

Oasis reserves the right to assign our rights and/or obligations under these Terms and Conditions to any person or entity at any time, with or without notice to you or your consent. You are not permitted to assign your rights and/or obligations under these Terms to any person or entity without obtaining our prior written consent.

LIABILITY:

To the fullest extent permitted under applicable law, Oasis will not be liable for any direct, incidental, consequential, or indirect damages, or any other losses, costs, or expenses of any kind which may arise, directly or indirectly, through access to, use of, implementation of, or browsing of Oasis' services, including but not limited to anything caused by any viruses, bugs, or any computer system, telecommunications system, hardware, software, or program malfunctions, or any other errors, failures or delays in computer transmissions or network connections. Oasis is not liable for any damage to your property, pets, or person(s) including but not limited to damage to your home, plants, trees, shrubs, lawn, or other personal property. Oasis is not responsible for any damage, injury, or loss that may result from your use of the services provided by us. In no event shall Oasis be liable to you for any damages, including but not limited to, direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services, even if Oasis has been advised of the possibility of such damages. Oasis is not liable for any injuries or harm caused by pests, including but not limited to mosquitoes, fleas, ticks, or other insects. We are not liable for any damages caused by the products, materials, or equipment we use to complete routine or one-time services or applications. You use our services at your own risk. If applicable law does not permit limitation of certain types of liability, the liability of Oasis for any claim arising in connection with these Terms or the Customer's relationship with Oasis will be limited to the greater of (1) the amount actually paid by the Customer to Oasis in the three months prior to the facts giving rise to the claim or (2) fifty dollars ($50).

MANDATORY ARBITRATION:

You and Oasis Exterior Home Services agree that any claim, dispute or controversy (“Claim”) between us or against the other or the employees, agents or assigns of the other, and any Claim arising from or relating to these Terms or the relationships which result from these Terms including, but not limited to, any tort or statutory Claim shall be resolved by neutral binding arbitration conducted by the American Arbitration Association(“AAA”), under the AAA’s Consumer Arbitration Rules (if you are a natural person) or the AAA’s Commercial Arbitration Rules (if you are a business entity) in effect at the time the Claim is filed (“AAA Rules”). Prior to submitting a Claim to arbitration, you or Oasis must provide written notice to the other party of the Claim and allow at least ninety (90) days for informal resolution.

The demand for arbitration shall be made within a reasonable time after the dispute has arisen, but in no event shall it be made more than six months (6 months) from when the aggrieved party knew or should have known of the controversy, claim, or facts forming the basis of the dispute. Each party shall be responsible for paying its own attorneys’ fees, costs, and expenses. Arbitration fees and arbitrator compensation shall be payable as provided in the AAA Rules. AAA Rules and forms may be obtained and all claims shall be filed at any AAA office, www.adr.org or by calling 1-800-778-7879.

Any arbitration hearing at which the parties appear personally will take place at a location within the United States federal judicial district in which the subject property is located.

To the fullest extent permitted by law, the arbitrator shall not have the power to award special, consequential, punitive, exemplary, or indirect damages against any party. The arbitrator’s power to conduct any arbitration proceeding under this arbitration agreement shall be limited as follows: any arbitration proceeding under this agreement will not be consolidated or joined with any arbitration proceeding under any other agreement, or involving any other property or premises, and will not proceed as a consolidated, class action, multi-claimant, or private attorney general action. The foregoing prohibition on consolidated, class action, multi-claimant, and private attorney general arbitrations is an essential and integral part of this arbitration agreement and is not severable. The decision of the arbitrator shall be a final and binding resolution of the Claim.

This arbitration agreement shall be governed by the Federal Arbitration Act. Judgment upon the award may be entered in any court having jurisdiction. Neither party shall dispute the enforcement of this arbitration agreement or the arbitrator’s award. If either party unsuccessfully disputes the enforcement of this agreement or the arbitrator’s award, then that party shall pay the attorney’s fees and costs of the adverse party. THE PARTIES UNDERSTAND THAT THEY WOULD HAVE HAD A RIGHT OR OPPORTUNITY TO LITIGATE DISPUTES THROUGH A COURT AND TO HAVE A JUDGE OR JURY DECIDE THEIR CASE, BUT THEY CHOOSE TO HAVE ANY DISPUTES DECIDED THROUGH ARBITRATION. THE PARTIES AGREE THAT THIS PROVISION IS INTENDED TO AND SHALL SURVIVE TERMINATION OF THIS OR ANY OTHER AGREEMENT BETWEEN THE PARTIES.

Notwithstanding the foregoing, any Claim that is within the Claim type and amount limits of the small claims court (or similar judicial process) of the jurisdiction in which the Claim arose will be submitted to the applicable small claims court in lieu of resolution by mandatory arbitration. If the Claim is transferred or appealed from the small claims court, either party may elect to remove the Claim from the judicial process and subject it to mandatory arbitration.

OasisEHS LLC
Attn: Legal Department
1035 Schroeder Road
Powhatan, VA. 23139

Notices are effective upon delivery; therefore, we require that notices be sent using certified/registered mail or a nationally recognized courier service (e.g., UPS, FedEx).

INDEMNIFICATION:

The Customer agrees to indemnify, defend, and hold harmless Oasis and its officers, directors, employees, and agents from any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from the Customer's use of Oasis' services, breach of these Terms and Conditions, or violation of any applicable laws or regulations.

GOVERNING LAW & JURISDICTION:

These Terms and Conditions will be governed by and construed in accordance with the laws of the Commonwealth of Virginia without regard to its conflicts of law provisions. Any dispute arising out of or relating to these Terms and Conditions or the Customer's relationship with Oasis will be brought exclusively in the courts located in Powhatan, Virginia and the Customer submits to the personal jurisdiction of such courts.

CHANGES TO TERMS & CONDITIONS:

Certain content, products, and services available through our lawn care, mosquito prevention, foundation protection, flea and tick prevention, mulch services, or other services rendered or preformed by us may include materials from third-parties.

Third-party links on our website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these third-party websites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Oasis is not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Before engaging in any transaction, we advise you to carefully review the third-party's policies and practices and ensure that you understand them. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party, and not to Oasis.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS:

If you submit any comments, ideas, proposals, suggestions, plans, or other materials (collectively, 'comments') to us, whether at our request or not, through our services or otherwise, you acknowledge and agree that we may use, reproduce, distribute, and modify your comments without any obligation to compensate you or maintain confidentiality. We may also use your comments in any medium and for any purpose, including commercial purposes, without restriction.

We reserve the right, but not the obligation, to monitor, edit, or remove any content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates any party's intellectual property or these Terms and Conditions.

By submitting any comments, you represent and warrant that your comments do not infringe upon any third-party rights, including but not limited to copyright, trademark, privacy, personality, or other personal or proprietary rights. Your comments will not contain any unlawful, abusive, or obscene material or any computer virus or malware that could harm Oasis, or any related website. You also agree not to use a false email address, names, fictitious information, impersonate any person or entity, or mislead us or third parties as to the origin of any comments.

You bear sole responsibility for the accuracy and content of any comments you make. We assume no liability and take no responsibility for any comments posted by you or any third-party.

ERRORS, INACCURACIES, AND OMISSIONS:

Oasis strives to provide accurate and up-to-date information about our products and services, including pricing, promotions, offers, and availability, on our site and in our services. However, there may be occasions when such information contains typographical errors, inaccuracies, or omissions. We reserve the right, in our sole discretion, to correct any errors, inaccuracies, or omissions and to update or change information or cancel services if any information in the service agreement, Terms and Conditions, our social media accounts, or on our website or any related website is inaccurate, without prior notice to you (including after you have submitted your service request).

We have no obligation to update, amend, or clarify information about our services on our website or any related website, social media accounts, or third-party websites, including pricing information, except as required by law. We do not guarantee that all information on our website or on any related website, social media accounts, or third-party websites is accurate, complete, reliable, current, or error-free, and we are not responsible for any errors, inaccuracies, or omissions or for any consequences arising from or related to your reliance on such information. Any reliance on the information provided on our website or on any related website, our social media accounts, or third-party websites is at your own risk.

PROHIBITED USES:

As a condition of your use of our services and website, you agree not to use the service for any purpose that is prohibited by these Terms and Conditions or by applicable laws, rules or regulations. You are prohibited from using our services or content for any unlawful purpose or to solicit others to perform or participate in any unlawful acts. You may not violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances, including but not limited to intellectual property laws. You may not use our services, website, or information to infringe upon or violate our intellectual property rights or the intellectual property rights of others. You may not harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

You may not submit false, misleading, or fictitious information, upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our services or any related website, other websites, or the Internet. You may not collect or track the personal information of others or engage in spam, phishing, pharming, pretexting, spidering, crawling, or scraping. You may not use our services for any obscene or immoral purpose or to interfere with or circumvent the security features of our services or any related website, other websites, or the Internet.

We reserve the right to terminate your use of our services or any related website for violating any of the prohibited uses.

INTELLECTUAL PROPERTY:

All original content, including but not limited to text, graphics, and photographs, on our website and social media channels is the intellectual property of our company and may not be used without our written permission. This excludes any stock images or vector graphics which may be used without license.

CONTACT US & NOTICE ADDRESS:

You must send all written notices to us under these Terms and Conditions to the following address:

OasisEHS LLC
Attn: Legal Department
1035 Schroeder Road
Powhatan, VA 23139

EFFECTIVE: 04/15/2023